Lee convinced me to go there for lunch one day. He saw a special on their Facebook page called the Put Hut burger, it had mushrooms and cheese and looked delicious. Lee messaged them and asked if they have that burger all the time or if it was just a special for that day. The response was that they have the Put Hut burger all the time. So we went there just for the burger. We got there and Lee ordered the Put Hut burger and the waitress said that they don't offer it anymore. It was just posted the day before. Lee told her that the person who messaged him said it was one of their best sellers and he showed the waitress the picture. She said she would check with the kitchen. She came back and said that they don't have that burger. So I didn't understand why they didn't attempt to make a burger with cheese and mushrooms for him. That's one lazy kitchen!!! The waitress also repeatedly told us that it was her first month and she didn't know the menu very well. Really?? You don't know the menu after a month?? Wow! She also told us that the person who does their Facebook page probably doesn't know that they didn't offer it anymore. When we got home Lee messaged the Facebook page again and the person said that there must have been a misunderstanding. and why didn't he just ask for a burger with mushrooms. Yikes!
Lee ended up ordering another burger and I ordered the cheesesteak. His burger was fine and my sandwich was all melted American cheese with some steak and the roll wasn't even toasted. I think they may have an issue with toasting things.
Needless to say, we will not be going there again. The complete disregard for the customer was astounding!
Rating:🍔
www.theputnamhouse.com
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